Technical Service Advisor
1 settimana fa
Join a Team of Innovators
At Atlas Copco, we believe that passionate individuals drive exceptional outcomes. Our innovative solutions play a crucial role across various sectors, including electronics, medical research, renewable energy, and more.
About Us
We are at the forefront of technology, committed to sustainable advancements. Our inclusive and supportive environment fosters growth and creativity, allowing your ideas to flourish.
Your Role
We are seeking an Aftersales Specialist within our Technical Support Department. In this role, you will be instrumental in enhancing the reputation of our products through quality, reliability, and serviceability.
Key Responsibilities
- Provide timely service support to Customer Centers on a daily basis.
- Proactively improve product quality by analyzing warranty reports and participating in technical committee meetings.
- Communicate product improvements and necessary actions to customer centers through service bulletins and the service website.
- Contribute to product development, ensuring optimal serviceability and cost-effectiveness.
- Develop and maintain accurate service information, documentation, and tools to enhance serviceability.
- Deliver technical training in collaboration with the competence development group.
Your interactions will involve regular communication with customer centers, product companies, finance, engineering, and management teams.
Travel Requirements
As our products are utilized globally, occasional travel to meet customers is expected.
Qualifications
We welcome candidates with an engineering background, whether entry-level or experienced. A degree in engineering is essential, along with technical knowledge of compressors and related equipment.
Skills and Attributes
Proactivity and customer orientation are key. You should possess strong communication skills and a commercial mindset. Problem-solving abilities and analytical skills are essential for evaluating data and prioritizing tasks effectively.
Location
This position is based in Montecchio Maggiore (VI), Italy.
About Ceccato Aria Compressa
As a member of the Atlas Copco Group, Ceccato Aria Compressa specializes in the design, production, and sales of oil-injected screw compressors, blowers, refrigerant dryers, and more, contributing to a global industry leader.
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