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Customer Success Manager

2 mesi fa


Bolzano, Trentino-Alto Adige, Italia Additive A tempo pieno
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Additive. As a key member of our organization, you will be responsible for ensuring the success of our hotel customers through proactive strategies and innovative marketing solutions.

Key Responsibilities
  • Develop comprehensive strategies to drive customer success and solve problems before they arise
  • Anticipate trends and key developments in the marketplace and align them with customer needs
  • Identify areas for improvement and analyze data to inform next steps
  • Implement cross-selling and up-selling processes to drive customer growth
  • Collaborate with cross-functional teams to achieve business objectives
Requirements
  • Strong analytical skills and ability to interpret data
  • Entrepreneurial spirit and customer-focused mindset
  • Excellent communication and interpersonal skills
  • Ability to inspire customers and partners
  • Knowledge of online marketing and tourism marketing trends
  • Fluency in German and English languages
What We Offer
  • A dynamic and motivated team environment
  • Opportunities for professional growth and development
  • A comprehensive onboarding program and mentorship
  • A value-oriented and value-led company culture
  • A secure job with long-term perspectives