Customer Experience Manager

4 settimane fa


Bolzano, Trentino-Alto Adige, Italia alpitronic A tempo pieno
Job Description

YOUR RESPONSABILITIES

  • Develop and implement customer experience strategies to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to design and deliver exceptional customer experiences.
  • Lead customer escalations and ensure timely resolution to maintain high customer satisfaction.
  • Analyze customer feedback and insights to inform continuous improvement initiatives.
  • Develop and report on key performance indicators (KPIs) to measure customer experience and team performance.
  • Design and implement processes to monitor and improve product/service quality and customer perception.
  • Drive forward initiatives, projects, and activities to enhance customer experience.

YOUR QUALIFICATIONS & SKILLS

  • Proven experience in a customer-centric environment with a focus on continuous improvement.
  • Strong track record of working with customers and aligning internal stakeholders.
  • Previous leadership and development experience with a focus on people management.
  • Excellent communication, de-escalation, and facilitation skills.
  • High analytical skills, structured work ethic, and customer-first attitude.
  • Strong prioritization and organizational skills with the ability to manage multiple projects simultaneously.
  • Fluency in English, Italian, and German is a plus.

OUR COMMITMENT

  • Innovative work environment in a dynamic team.
  • High-tech projects in the future-proof sector of e-mobility.
  • Opportunities for advancement in a growing company.
  • A wide range of further training opportunities.
  • Attractive bonus system and performance-related pay.
  • Additional company benefits.

WARUM alpitronic

We are a leading company in the e-mobility sector, committed to sustainable mobility solutions. Our innovative products and services are designed to meet the evolving needs of our customers. We are a dynamic team that values collaboration, creativity, and customer satisfaction.

WAS DAS ARBEITEN BEI UNS BESONDERS MACHT

If you are motivated by the opportunity to make a meaningful impact and enjoy seeing the results of your work, we encourage you to join our team. We offer a challenging and rewarding work environment that values your contributions and provides opportunities for growth and development.



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