Customer Experience Manager
4 settimane fa
YOUR RESPONSABILITIES
- Develop and implement customer experience strategies to drive business growth and customer satisfaction.
- Collaborate with cross-functional teams to design and deliver exceptional customer experiences.
- Lead customer escalations and ensure timely resolution to maintain high customer satisfaction.
- Analyze customer feedback and insights to inform continuous improvement initiatives.
- Develop and report on key performance indicators (KPIs) to measure customer experience and team performance.
- Design and implement processes to monitor and improve product/service quality and customer perception.
- Drive forward initiatives, projects, and activities to enhance customer experience.
YOUR QUALIFICATIONS & SKILLS
- Proven experience in a customer-centric environment with a focus on continuous improvement.
- Strong track record of working with customers and aligning internal stakeholders.
- Previous leadership and development experience with a focus on people management.
- Excellent communication, de-escalation, and facilitation skills.
- High analytical skills, structured work ethic, and customer-first attitude.
- Strong prioritization and organizational skills with the ability to manage multiple projects simultaneously.
- Fluency in English, Italian, and German is a plus.
OUR COMMITMENT
- Innovative work environment in a dynamic team.
- High-tech projects in the future-proof sector of e-mobility.
- Opportunities for advancement in a growing company.
- A wide range of further training opportunities.
- Attractive bonus system and performance-related pay.
- Additional company benefits.
WARUM alpitronic
We are a leading company in the e-mobility sector, committed to sustainable mobility solutions. Our innovative products and services are designed to meet the evolving needs of our customers. We are a dynamic team that values collaboration, creativity, and customer satisfaction.
WAS DAS ARBEITEN BEI UNS BESONDERS MACHT
If you are motivated by the opportunity to make a meaningful impact and enjoy seeing the results of your work, we encourage you to join our team. We offer a challenging and rewarding work environment that values your contributions and provides opportunities for growth and development.
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