Customer Service Representative
3 settimane fa
La nostra azienda, STAFF SPA, cerca un professionista per ricoprire il ruolo di Customer Service nel settore dell'abbigliamento e della moda.
Attività di Lavoro- Contatto quotidiano con agenti e clienti per garantire una comunicazione efficace e soddisfacente.
- Gestione e elaborazione degli ordini degli agenti di vendita e dei clienti, con la priorità di una consegna rapida ed efficiente.
- Collaborazione con il team di produzione per garantire che le informazioni sulle consegne siano corrette e aggiornate.
- Evidenziazione e segnalazione delle carenze di prodotto/immagine al team di prodotto e marketing.
- Concentrarsi sulla fornitura del servizio migliore e più efficiente possibile ai nostri clienti.
- Gestione delle richieste dei clienti e risoluzione dei problemi in modo rapido e efficace.
- Creazione di moodboard per ordini personalizzati.
- Coordinamento e implementazione di azioni per migliorare le performance aziendali.
- Sviluppo di strategie orientate al cliente per migliorare la soddisfazione.
- Assistenza pre/post vendita ai clienti internazionali.
- Eccellenti capacità relazionali e comunicative (B2B - B2C).
- Predisposizione al problem solving, autonomia e iniziativa nella gestione del lavoro e buone capacità di stabilire le priorità.
- Grande attenzione ai dettagli ed eccellenti capacità organizzative.
- Conoscenza delle lingue inglese.
- Ottima conoscenza del pacchetto Office.
La nostra azienda, STAFF SPA, è iscritta all'Albo informatico delle Agenzie per il Lavoro sez. I del Ministero del Lavoro e P.S. e rispetta le leggi 903/77 e 125/91.
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