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Customer Success Manager

2 mesi fa

Milano, Lombardia, Italia MARKT-PILOT A tempo pieno
About MARKT-PILOT

MARKT-PILOT is a fast-growing, high-tech SaaS Start Up that helps leading machine manufacturers increase revenue, profitability, and customer satisfaction through market intelligence.

Your Mission
  • Accompany our customers throughout their entire life cycle with our MARKT-PILOT solutions.
  • Be responsible for the preparation, organization, and implementation of customer workshops.
  • Independently create and present data analyses for our customers.
  • Support other team members in data processing and preparation of customer appointments.
  • Analyse potential churn risks to identify their causes and develop strategies for optimization in collaboration with the team.
  • Be a co-responsible to deepen our customer relationships to drive or support your sales team colleagues in important upsell opportunities.
Your Win
  • You will receive a comprehensive onboarding tailored to you, enabling you to start directly and hit the ground running.
  • You can actively influence the company's success, work closely with our customers, and ensure that they utilize our software solution to the best of its capabilities.
  • You are an integral part of an international team, gaining insights into a rapidly growing B2B SaaS scale-up from day one, and can grow and develop alongside us.
Your Skills
  • You are known for your reliability and confidence in dealing with customers.
  • You bring absolute customer orientation and a service-oriented mindset.
  • You enjoy working with large datasets, Excel spreadsheets, and presentations.
  • You can convey complex processes in a simple manner and possess a strong customer- and data-driven mindset.
  • You have successfully completed a master's degree or equivalent qualification in a technical or business-related field.
  • Ideally, you have already gained several years of experience in a similar position.
  • Excellent Italian and English language skills complete your profile.
Your Benefits
  • Feedback is an essential part of your work, allowing you to grow and develop personally by working towards your goals.
  • Embrace, love, and co-create our modern and open start-up culture.
  • Room for your creativity.
  • A dynamic and agile team that supports and motivates you.
  • Flexible working hours and the option to work hybrid.
  • Rest is important - 30 days of vacation included.