Front Office Team Lead

4 settimane fa


Roma, Lazio, Italia Accor A tempo pieno

Job Title: Front Office Team Lead



Job Summary

As a Front Office Team Lead, you will be responsible for ensuring the smooth operation of the front office team. You will work closely with the Front Office Manager and their assistant to provide exceptional customer service and ensure that all guests receive a warm and personalized welcome.

Key Responsibilities


  • Coach and supervise the front office team to ensure excellent customer service and operational efficiency
  • Prepare and distribute tasks to ensure smooth shift progress
  • Manage cash registers and verify accounts
  • Respond to customer requests and complaints
  • Involve in marketing of Mama services, including promoting the shop, restaurant, and events
  • Communicate information to the Front Office Manager and their assistant
  • Guarantee a perfect customer experience


Qualifications

Are you a detail-oriented individual with excellent diplomacy skills? Do you have experience in managing pressure and stress? Are you a true teacher who likes to transmit knowledge and develop young team members? If so, we would like to hear from you.



Additional Information

We are looking for a leader who is natural and effective, with a great experience on the PMS "Protel" or "Opera". If you are a true teacher who likes to transmit knowledge and develop young team members, we would like to hear from you.



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