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Customer Support Director

2 mesi fa

Bardi, Emilia-Romagna, Italia Evernote A tempo pieno
About the Role

We're seeking a highly skilled Customer Support Manager to join our team at Bending Spoons. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences and driving business growth through effective issue resolution and proactive support.

Key Responsibilities
  • Provide timely and empathetic support to customers through various communication channels, including email, chat, and phone.
  • Identify and escalate complex issues to ensure timely resolution and prevent customer dissatisfaction.
  • Collaborate with cross-functional teams to improve product features and user experience.
  • Develop and maintain knowledge base articles, FAQs, and other support resources to enhance customer self-service capabilities.
  • Contribute to the development of support processes and procedures to ensure efficiency and effectiveness.
What We're Looking For
  • Exceptional customer service skills, with a strong focus on empathy and problem-solving.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Ability to analyze complex issues and develop effective solutions.
  • Proficiency in English, with excellent written and verbal communication skills.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including access to equity in the company.
  • Flexible working hours and remote work options, with a focus on work-life balance.
  • Ongoing training and development opportunities, to help you stay up-to-date with the latest industry trends and best practices.
  • A collaborative and inclusive team culture, with a strong focus on diversity and inclusion.
How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you