Technical Customer Service Specialist

7 giorni fa


Turin, Piemonte, Italia Ahlstrom A tempo pieno
Career Opportunities: Technical Customer Service Specialist

Job Summary: We are seeking a highly skilled Technical Customer Service Specialist to join our team at Ahlstrom. As a key member of our organization, you will be responsible for providing technical assistance to customers, managing quality activities and processes, and ensuring an optimal fit of our value proposition to customers' technical needs.

Key Responsibilities:
  1. Technical Support: Provide expert technical support to customers, collaborating with Sales and Marketing functions to ensure seamless customer experience.
  2. Quality Management: Manage quality activities and processes within the plant, ensuring compliance with internal QHSE standards and reporting any anomalies to the HSE team or manager.
  3. Customer Relations: Develop and maintain strong relationships with customers' product development and technical organizations, ensuring effective communication and issue resolution.
  4. Project Management: Collaborate with Product Development, Sales, Operations, and Logistics teams to ensure proper management of projects, processes, and tools development and implementation.
  5. Continuous Improvement: Contribute to achieving safety, environmental, and efficiency targets by providing suggestions for continuous improvement.
Requirements:
  1. Education: Master's or Ph.D. in chemistry, chemical engineering, paper/textile technology, or equivalent.
  2. Experience: At least 3 years of experience in managing quality and/or technical customer service processes.
  3. Skills: Strong problem-solving and quality methodology skills, fluency in Italian and English, and ability to manage projects and collaborate in a team.
  4. Personal Qualities: Excellent communication and interpersonal skills, ability to develop close networking relationships at all levels of the organization, and good organizational skills.

About Ahlstrom: Ahlstrom is a global leader in combining fibers into sustainable specialty materials. We are committed to building and maintaining a safe and inclusive environment and culture, where everyone feels valued and respected. Our net sales in 2023 amounted to EUR 3.0 billion, and we employ some 7,000 people.



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