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Field Service Sales Specialist

2 mesi fa

Turin, Piemonte, Italia Universal-Robots A tempo pieno

Are you ready to deliver exceptional post-sales technical support and field service for an innovative robotic solution with significant growth opportunities? Do you thrive on resolving challenges and engaging with clients?

Leverage your technical skills and problem-solving abilities within our global Services team, making a meaningful impact by providing on-site service solutions that enhance customer satisfaction and preventative maintenance programs. Become an integral part of a dedicated team focused on customer success.

#WeAreUR and we are committed to transforming automation.

At Universal Robots, a division of Teradyne Inc., our mission is clear: Automation for Everyone, Everywhere.

Our vision is to foster a world where humans collaborate with robots, rather than being replaced by them. With over 75,000 collaborative robots deployed globally, we are already making strides toward this vision. Pursuing our mission offers endless opportunities for learning, growth, innovation, and collaborative problem-solving as we introduce our technology to diverse businesses worldwide.

We are in search of a skilled and enthusiastic individual to fill the role of Field Service & Sales Engineer, with responsibilities spanning various global regions. You will be part of a regional and global organization dedicated to maximizing customer investments by ensuring optimal uptime of Cobot/Robot-based manufacturing systems.

Your primary responsibilities will include:

  • Serving as the Service Sales Engineer for the EMEA region.
  • Effectively liaising with end users, distributors, system integrators, and colleagues within Universal Robots.
  • Managing the assigned Service Sales budget, overseeing order bookings, and executing long-term service contracts to drive revenue. Collaborate with equipment sales to promote point of sales (POS) service offerings and utilize Sales Force for enhanced sales performance.
  • Training and mentoring Service Sales representatives, establishing targets, and supporting the team in achieving objectives through collaboration with customers and distribution partners.
  • Coordinating service delivery in the region alongside Field Service Engineers, Technical Support, remote Service teams, and factory repair centers.
  • Leading business reviews with customers and partners, developing and implementing customized service maintenance agreements (MSA) in collaboration with key channel partners and the equipment sales team.
  • Executing sales strategies utilizing strategic sales tools and processes.

Integrity and honesty are at the core of our values - #WhoAreUR
To excel as a Service Sales Engineer at UR, we envision you possessing an associate degree or higher in a technical discipline or Engineering, along with:

  • A minimum of 5 years of experience in the robotics or industrial automation sector.
  • A robust background in automation.
  • Preferably 3 years of experience in Service Sales within the automation industry.
  • Valuable field troubleshooting and repair experience (preferred).
  • Comprehensive knowledge of commercial compliance and risk management.

We seek a dynamic and engaged team player who excels in customer interactions, whether face-to-face, over the phone, or via email. Our ideal candidate will embody the following qualifications and attributes:

  • A systematic approach to problem analysis and resolution within established procedures and best practices. Attention to detail and a hands-on mindset are crucial. Being personable, service-oriented, and capable of engaging with various organizational levels in diverse contexts is essential.
  • A natural talent for sales and the capability to drive sales initiatives. Being approachable and committed to delivering high-quality service and support to both customers and partners is vital. You should be a self-starter, resourceful, and able to initiate tasks independently, demonstrating strong business acumen.
  • Flexibility and professionalism are key, along with the ability to navigate ambiguity and thrive in a fast-paced environment.

Collaboration is part of our DNA.

At Universal Robots, a pioneering technology company, you can contribute to our mission: Automation for Everyone, Everywhere. Shape the innovations of tomorrow, advance a rapidly evolving industry, and build a truly global career.

We are a diverse team of talented, ambitious individuals at the forefront of collaborative robotics. Through our agility, resilience, and entrepreneurial spirit, we are expanding our innovative robot products into more markets and regions than ever before.

We employ around 1000 professionals across North America, South America, Europe, and Asia – and we are continuously growing. If you aspire to build your career alongside some of the best talent from around the globe, we would like to connect with you.

Submit your application through the provided link. We maintain an ongoing recruitment process and encourage you to apply at your convenience.