IT Support Specialist

15 ore fa

Domus de Maria, Sardegna, Italia Italian Hospitality Collection A tempo pieno

Job Title: IT Assistant

Description:

We are seeking a highly skilled and motivated IT Assistant to join our team at Chia Laguna Resort. As an IT Assistant, you will play a key role in ensuring the smooth operation of our computer systems and providing exceptional customer service to our guests.

Key Responsibilities:

  • Monitor and maintain the operation and security of all computer hardware and software.
  • Ensure accurate inventory and record of all hardware, software, and manuals purchased by the hotel.
  • Prepare a monthly report regarding the systems and issues related to smooth operation of application software.
  • Maintain the documentation of the telephone system configuration.
  • Understand all department working procedures and perform related tasks.
  • Carry out repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
  • Maintain all users access request and authorizations (Windows, E-mail, Outlook, Protel, OnQ).
  • Act as the primary contact for all outside agents in all computer technology related matters.
  • Respond to all users' requests and provide adequate support.

Requirements:

  • Degree in Information Technology or related field.
  • Previous experience in a similar role.
  • Proven knowledge in the operation and maintenance of equipment.
  • Excellent command of English and Italian language.
  • Ability to fault-find and rectify subsystems.

Competencies:

  • Self-motivated with a hands-on and flexible approach.
  • Pro-active and reliable.
  • Ability to adapt to unpredictable events.
  • Attention to details.
  • Understanding of the business.
  • Influencing outcomes.
  • Planning for business.
  • Team building.
  • Valuing diversity.
  • Leading people.
  • Adaptability.
  • Drive for results.
  • Customer focus.
  • Managing operations.

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