Order Management Specialist
1 settimana fa
About the Role
Artemest is a digital destination that offers unparalleled access to the world of Italian craftsmanship and design. As a leading platform for design professionals and enthusiasts, we showcase over 60,000 products designed and handmade in Italy by 1,500 talented artisans.
Our curated collection spans furniture, lighting, décor, tabletop, art, and lifestyle objects handpicked by our discerning team. Each piece has a unique beauty and incomparable quality that reveals the skill and knowledge of its maker.
We are looking for a motivated and organized Order Management & Customer Relationship Intern with a focus on order management, advising both customers and suppliers. The ideal candidate will have exceptional problem-solving and organizational skills, with strong orientation to results.
Key Responsibilities
- Provide excellent customer support through emails and calls
- Understand customers' requests and use problem-solving skills to meet their expectations
- Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
- Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order-related questions
- Actively solve issues that arise after the order is confirmed and during the shipping process
- Collaborate with internal teams to ensure a high-quality customer experience
- Suggest retention initiatives and contribute to improving customer loyalty
Requirements
- Degree in humanistic or linguistic disciplines or communication with an international approach
- Exceptional problem-solving and organizational skills, with strong orientation to results
- Able to manage relations and negotiations, with excellent communication skills
- Attention to details, precision, flexibility, and entrepreneurial attitude
- Professional proficiency in English, Italian native (any other language is a plus)
About Artemest
We're a young team that works in harmony and is extremely passionate about the Artemest mission. We're always looking for people eager to step up their tasks and skills in an innovative and tech-oriented environment.
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