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Customer Experience and Sales Deputy Manager

2 mesi fa

Verona, Veneto, Italia Pvh A tempo pieno
Deputy Manager Customer Experience and Sales

At PVH, we're committed to driving fashion forward for good. As a Deputy Manager Customer Experience and Sales, you'll play a key role in ensuring our stores deliver exceptional customer experiences and drive sales growth.

Key Responsibilities:
  • Oversee all aspects of the selling process to create a welcoming atmosphere for customers
  • Set daily goals for customer service to enhance the overall experience
  • Train and coach the sales team on standards, including customer service, product placement, and efficient time management
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives
  • Support recruitment and onboarding processes to ensure new hires are introduced to the team and company culture
  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns
  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates
  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets
  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store
  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement
Requirements:
  • University Degree in Economics or related studies
  • At least 2 years' experience in a similar role within a structured environment
  • Highly developed business acumen
  • Ability to take a 'big picture' view of a situation
  • Good communication and collaboration skills and abilities
  • Highly detail-oriented and organized in work
  • Fluent in Italian and German
What We Offer:
  • A comprehensive benefits package that prioritizes the health, happiness, and wellbeing of our people
  • A flexible working model that allows for trust, connection, collaboration, and community
  • Wellbeing programs, premium subscription to headspace, and volunteering opportunities
  • Training programs to continuously develop your professional and personal goals
  • The opportunity to be at the forefront of our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches

We're committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.