Logistics Support Specialist

4 settimane fa


Milano, Lombardia, Italia Amplifon A tempo pieno

Amplifon is seeking a talented professional to join its Global Supply Chain Team as a Shop Logistic Support Specialist. The ideal candidate will work in a fast-paced environment, contributing to the development of a high-performing logistic support service that increases customer satisfaction and facilitates shop operations worldwide.

Reporting to the Global Shop Logistic Manager, the Shop Logistic Support Specialist will:

  • Guide the Local Shop Logistic Support team in daily activities and support them in exceptions management and supplier issues resolution.
  • Perform analysis on performances and process monitoring activities for a cluster of countries.
  • Manage service support for assigned countries.
  • Manage supplier performances and collaborate with them to ensure flowless communication and prompt problem-solving.
  • Team up with account payable team, supply chain, and IT team to ensure Procure to Pay processes are efficient and accurate.
  • Contribute to improve Purchasing processes and support performance excellence journey.
  • Recommend improvement actions based on continuous analysis of KPIs, both internally and with suppliers.
  • Contribute to the roll-out of Amplifon Supply Chain transformation in different Country Organizations.

    Requirements:

    • Bachelor's degree in supply chain management, operations, logistics, or engineering.
    • Years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support.
    • Continuous improvement oriented.
    • Very good knowledge of MS Office, particularly Excel.
    • Customer-oriented approach, able to problem-solve and support resolution.
    • Ability to work well through cross-functional activities and responsibilities and to drive them.
    • Very good team player.
    • Excellent communication and analytical skills.
    • Fluent in English and Italian, other languages (French, Spanish) are appreciated.
    • Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, etc.).


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