Senior Process and Programs Specialist EMEA

4 settimane fa

Milano, Lombardia, Italia Boston Scientific A tempo pieno
About the Role

We are seeking a highly skilled and experienced Process and Programs Senior Specialist to join our team at Boston Scientific. As a key member of our organization, you will play a pivotal role in transforming our approach to sales and marketing effectiveness.

Key ResponsibilitiesCloud Management
  • Collaborate with cross-functional teams to continuously improve our CRM system, ensuring customer centricity, enhanced functionality, and optimal reporting outputs.
  • Develop and implement feature requests and new tools to optimize sales processes, based on leadership and end-user business needs.
  • Support the business and country champion team in their ongoing CRM skill development, maintaining expert-level knowledge of system functionality, configuration, and process.
  • Design and serve as a subject matter expert for CRM problem resolution, acting as a backup for lead super users of other businesses.
  • Ensure quality data processes are in place to guarantee accurate qualitative metrics can be used and maintained.
  • Lead and support key aspects of CRM system implementation, prioritizing EMEA key priorities.
Project and Change Management
  • Apply a structured change management approach and methodology to address the people-side change caused by projects and change efforts.
  • Develop a change management strategy based on situational awareness of the change and the groups being impacted.
  • Conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
  • Develop actionable and targeted change management plans, including communication, sponsor, coaching, training, and resistance management plans.
Sales Analysis and Commercial Productivity
  • Nurture long-term partnerships with key internal stakeholders to implement, track, and report key metrics, driving performance while gathering feedback.
  • Monitor and improve commercial processes, measuring effectiveness, identifying bottlenecks and inconsistencies, reviewing and optimizing processes, and deploying new processes effectively.
  • Develop and maintain processes to capture and communicate key customer intelligence within the CRM system.
  • Work with business and sales operations leaders on processes essential to salesforce productivity, including pipeline management, territory management, reporting, and sales process optimization.
Requirements
  • Senior-level (3-5 years) professional experience in strategic marketing or sales force effectiveness departments.
  • Expertise in principles, theories, and concepts in the field, with the ability to creatively resolve a broad range of issues.
  • Project management skills, with the ability to set priorities and drive projects in a dynamic and fast-paced environment.
  • Bachelor's degree in economics, management, sciences, or statistics.
  • Fluency in English.
  • Strong knowledge of CRM/ERP software systems/platforms, preferably with experience in statistical analysis software (Minitab/SPSS) and sales and market research data analysis applications.
  • General knowledge of related disciplines, business unit functions, and cross-group dependencies/relationships.

We are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

Choosing a career with Boston Scientific isn't just business, it's personal. If you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you.

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