Senior Specialist in Process and Programs for EMEA
2 settimane fa
Overview of the Position:
As a Senior Specialist in Process & Programs at Boston Scientific, you will play a crucial role in reshaping our strategies for sales and marketing effectiveness. Utilizing advanced Cloud technologies, you will spearhead initiatives that enhance operational strategies and innovations, optimizing tools and methodologies to significantly boost performance. Your contributions will be essential in transforming mindsets and practices surrounding vital sales processes and marketing analytics, fostering a culture of data-driven decision-making. You will have the distinct opportunity to develop and articulate a persuasive vision for how Sales Cloud technology and data insights can transform our operations, directly influencing patient care and business outcomes.
Key Responsibilities:
Cloud Management:
Collaborate with Divisional ComEx and Marketing Leaders alongside the IT Team to enhance the CRM system, focusing on customer-centric improvements, user functionality, and reporting capabilities. Integrate feature requests and new tools into the product roadmap based on business needs to streamline Sales processes. Support the business and local champion teams in their ongoing CRM skill enhancement. Maintain expert-level knowledge of system functionalities, configurations, and processes. Design and serve as a subject matter expert for local super users in CRM issue resolution. Act as a backup for Lead Super Users across various business units. Ensure robust data processes are established to maintain accurate qualitative metrics. Lead and support significant aspects of CRM system implementations aligned with EMEA priorities.Project and Change Management:
Employ a structured change management methodology to address the human aspects of changes resulting from projects and initiatives. Formulate a change management strategy based on a comprehensive understanding of the change details and the affected groups. Conduct readiness assessments, analyze results, and present findings clearly and logically. Develop actionable and targeted change management plans, including communication strategies, sponsor roadmaps, coaching plans, training plans, and resistance management strategies.Sales Analysis and Commercial Productivity:
Foster long-term partnerships with key internal stakeholders to implement, monitor, and report on essential metrics that drive performance while gathering feedback. Assess and enhance commercial processes: evaluate process effectiveness, identify bottlenecks, and optimize workflows while effectively deploying new processes through strong communication and change management skills. Develop and maintain systems to capture and relay key customer intelligence within the CRM. Collaborate with business and sales operations leaders on processes vital to salesforce productivity, including pipeline management, territory management, reporting, and sales process optimization.Qualifications:
Experience: A minimum of 3-5 years of professional experience in strategic marketing or sales force effectiveness roles. Expertise: Comprehensive understanding and application of principles, theories, and concepts in the field, with the ability to creatively address a wide range of challenges. Project Management: Proven ability to prioritize and independently manage projects in a dynamic, fast-paced environment, contributing to multiple projects simultaneously. Education: Bachelor's degree in economics, management, sciences, or statistics. Language Skills: Proficiency in English. Technical Skills: Strong familiarity with CRM/ERP software systems/platforms, preferably with knowledge of statistical analysis software (Minitab/SPSS) and sales and market research data analysis tools. Cross-Functional Knowledge: General understanding of related disciplines, business unit functions, and interdependencies across groups.About Boston Scientific:
As a leader in medical science for over 40 years, Boston Scientific is dedicated to addressing the most pressing challenges in healthcare. Our mission to advance science for life focuses on transforming lives through innovative medical solutions that enhance patient outcomes, deliver value to our customers, and support our employees and communities. We are committed to applying our values in all aspects of our operations, both as a global business and a responsible corporate citizen.
Choosing a career with Boston Scientific is more than just a job; it is a commitment to making a meaningful difference in the lives of people around the world.
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