Senior Process and Programs Specialist EMEA

4 settimane fa

Milano, Lombardia, Italia Boston Scientific A tempo pieno
About the Role

We are seeking a highly skilled and experienced Process and Programs Senior Specialist to join our team in EMEA. As a key member of our sales and marketing effectiveness department, you will play a pivotal role in driving strategy and innovation, optimizing tools and processes to enhance performance.

Your Responsibilities

Cloud Management:

  • Collaborate with Divisional ComEx and Marketing Leads and IT Team to continuously improve the CRM system, optimizing customer centricity, functionality, and reporting outputs.
  • Incorporate feature requests or new tools into the product roadmap based on leadership and end-user business needs to optimize sales processes.
  • Support the business and country champion team in their ongoing CRM skill development.
  • Maintain expert-level knowledge of system functionality, configuration, and process.
  • Design and serve as a subject matter expert to local super users for CRM problem resolution.
  • Act as a backup for Lead Super Users of other businesses.
  • Ensure quality data processes are in place to guarantee accurate qualitative metrics can be used and maintained.
  • Lead and support key aspects of CRM system implementation (EMEA Key Priorities, etc.).

Project and Change Management:

  • Apply a structured change management approach and methodology for the people-side change caused by projects and change efforts.
  • Develop a change management strategy based on situational awareness of the details of the change and the groups being impacted by the change.
  • Conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
  • Develop a set of actionable and targeted change management plans, including a communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.

Sales Analysis, Commercial Productivity:

  • Nurture long-term partnerships with key internal stakeholders to implement, track, and report key metrics to drive performance while gathering feedback.
  • Monitor and improve commercial processes: measure process effectiveness, identify bottlenecks and inconsistencies, review and optimize processes, deploy new processes effectively thanks to strong communication and change management skills.
  • Develop and maintain processes to capture and communicate key customer intelligence within the CRM system.
  • Work with business and sales operations leaders on processes essential to salesforce productivity: pipeline management, territory management, reporting, sales process optimization.
What We're Looking For

We're seeking a senior-level professional with 3-5 years of experience in strategic marketing or sales force effectiveness departments. You should have a thorough understanding of principles, theories, and concepts in the field, with the ability to creatively resolve a broad range of issues. Additionally, you should have project management skills, with the ability to set priorities and independently drive projects in a dynamic and fast-paced environment. A bachelor's degree in economics, management, sciences, or statistics is required, and fluency in English is essential. Strong knowledge of CRM/ERP software systems/platforms is also required, preferably with familiarity with main statistical analysis software (Minitab/SPSS) and sales and market research data analysis applications.

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