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Employee Service Specialist

2 mesi fa

Egna, Trentino-Alto Adige, Italia Tnf Italy A tempo pieno
About the Role

The Employee Service Specialist will play a critical role in supporting the human resources efforts of Tnf Italy's Mexico City office. This is an opportunity to join a top-tier HR team and contribute to the success of our organization.

Key Responsibilities:

  • Provide excellent service to employees and help cultivate a collaborative team environment.
  • Support the onboarding of new hires, including orientation and paperwork.
  • Coordinate with recruiting and new hires to ensure clear Day 1 communications.
  • Act as an escalation point for payroll to ensure paperwork is submitted correctly and on time.
  • Answer questions about the company, Day 1 and Day 2 activities, employment agreements, and escalate to the proper points of contact as needed.
  • Plan, support, coordinate, and execute events for the Mexico office, such as recruiting events and housewarmings.
  • Support components of the purchasing and procurement process for the Mexico office.
  • Act as the main point of contact between the WeWork team and Tnf Italy to identify and escalate challenges.
  • Maintain physical, on-site employee records to ensure compliance and keep records updated.
  • Collaborate with teams like Payroll, T&E, and People Legal to improve processes for Tnf Italy's Mexico employees.
  • Support employee engagement initiatives such as surveys, training, and feedback sessions.
  • Provide general administrative support as needed.
  • Support travel arrangements for Zillow Group employees.
  • Communicate with external vendors and/or stakeholders as necessary.
  • Supports and manages unemployment claim requests from terminated employees.

Requirements:

  • Proven experience in human resources or a related field.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Outstanding problem-solving skills and a strong focus on customer satisfaction.
  • An eye for process improvement.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • High attention to detail and the ability to maintain flawless accuracy.
  • Fluency in English and Spanish.