Product Support Specialist
3 settimane fa
About the Role: We're seeking a highly skilled Product Support Specialist to join our team at DiliTrust. As a key member of our customer success team, you'll be responsible for delivering exceptional support to our customers, ensuring their success with our products and services.
Key Responsibilities:
- Qualify, prioritize, and resolve all requests sent to product support
- Manage customer expectations to optimize the perception of quality in processing
- Ensure proactive and exemplary communication with customers and internally
- Use Freshdesk, Freshcaller, and Jira rigorously and optimally
- Use all means to resolve all tickets as quickly as possible, while prioritizing appropriately
- Ensure that tickets are followed up with customers and internal staff
Requirements:
- Italian native speaker
- Fluent English
- Excellent written and spoken communication skills
What We Offer:
- A fast-growing company in a friendly, international environment
- An opportunity to work in a dynamic and innovative company
- A competitive salary and benefits package
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