Product Support Specialist

4 settimane fa


Milano, Lombardia, Italia Bizaway A tempo pieno

About BizAway
We're a leading international company with a strong focus on sustainability, delivering innovative travel management solutions to businesses worldwide. Our team is passionate about making a difference and is committed to excellence in everything we do.

Your Role
As a Product Support Specialist, you'll be the primary point of contact for our internal departments, handling various requests, troubleshooting issues, and collaborating with our Engineering team to ensure the long-term reliability of our product.

Key Responsibilities
Analyze and troubleshoot requests received through our Internal Support Desk
Escalate bugs and issues to our Engineering team, ensuring they're marked with the appropriate urgency and priority
Collaborate with Product and Engineering to proactively improve the product based on user feedback

Requirements
Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
Proficiency in data analysis and querying, with the ability to interpret data and logs
Experience with logging platforms and APIs
Excellent interpersonal and communication skills, with the ability to work in a team
Confidence with English (written and spoken level B2)

What We Offer
A seat on a scale-up with skyrocketing growth, attractive compensation, including equity in the company, development of your entrepreneurial spirit, and a multicultural and international team.



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