Senior Datacenter Technician
5 giorni fa
We are seeking a highly skilled Senior Datacenter Technician to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) group, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services.
Key Responsibilities- Apply advanced diagnostic and troubleshooting expertise to quickly identify and resolve complex issues.
- Decommission hardware for complex changes and/or systems with complex interactions, following standard procedures.
- Delegate hardware installation, deployment, and/or replacement work to technicians, providing expert guidance and oversight.
- Ensure quality execution as defined by organizational standards, coordinating downtime and keeping stakeholders informed.
- Assist and provide guidance to technicians to complete challenging or complex tasks, escalating issues as needed.
- Verify security compliance for decommissions and process data-bearing devices for destruction.
- Maintain awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on-the-job training and direct guidance.
- Attend, conduct, or assist in conducting daily safety briefings and provide guidance to facilitate compliance with safety procedures.
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
- English language fluency (minimum intermediate level).
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Associate degree in computer science or other field and/or equivalent work experience.
- Experience supporting IT equipment or related technology.
- Experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
We offer a range of benefits, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and opportunities to network and connect.
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