Maintenance Technical Support Specialist

4 settimane fa

Florence, Toscana, Italia Alstom A tempo pieno
About the Role

We are seeking a highly skilled Maintenance Technical Support Engineer to join our team at Alstom. As a key member of our Services Signalling Business Unit, you will be responsible for providing technical support to maintenance activities on Trackside signalling products operated by our domestic and international customers.

Key Responsibilities
  • Perform on-site preventive/corrective maintenance, verifications, repair/settings;
  • Provide technical remote support, including instruction, troubleshooting, and assistance to customers;
  • Plan, prepare, and/or instruct external training programs to deliver product knowledge in the area of specialization;
  • Write technical reports, plan service stock materials, and support bid teams for service quotations;
  • Ensure a strong EHS mindset in all situations to assure Alstom and country safety standards;
  • Provide customer feedback to improve products and meet customer needs;
  • Define and implement maintenance and technical assistance plans;
  • Support the service organization in defining maintenance strategies in tenders and offers;
  • Cooperate with product engineering teams in Return of Experiences, definition of maintainability requirements, and support for constant review/enhancement of maintenance manuals.
Requirements
  • Bachelor's degree or Technical High School Diploma in Mechatronic or Mechanical/Electrotechnical with experience;
  • Knowledge of electronic design principles and methodology;
  • Basic knowledge of common operating systems;
  • MS Office knowledge and Autocad proficiency;
  • Capability to interpret mechanics/electrics drawings and schemes;
  • Capability to use test tools (oscilloscope, multimeter, etc...);
  • Knowledge of railways signalling systems and principles is a plus;
  • Drive License, necessary to drive company cars.
Desirable Skills
  • At least two years of experience in Electromechanical-Electronic companies as on-site or remote technical assistance;
  • Field service on Signalling equipment is a plus;
  • Excellent Italian language skills, both written and spoken;
  • Good English language skills, both written and spoken.
About Alstom

Alstom is a global leader in the rail industry, providing innovative and sustainable mobility solutions. We are committed to creating a diverse and inclusive work environment where our employees can grow and develop their careers. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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