Service Project Manager

14 ore fa


Milano, Lombardia, Italia oilandgas A tempo pieno
About the Role

We are seeking a highly skilled Service Project Manager to join our team at Oil and Gas in Italy.

Key Responsibilities
  1. Oversee the completion of assigned service projects, ensuring timely delivery and zero or positive deviation from scope.
  2. Lead the creation and maintenance of project plans, monitoring financial performance on a monthly basis and reviewing progress.
  3. Manage project-specific service operations teams in the effective adoption, implementation, and compliance with company policies, processes, and procedures.
  4. Maintain customer satisfaction at acceptable levels, promptly resolving customer issues and controlling cost and maximizing productivity.
  5. Ensure the availability of tools, equipment, and materials required, maintaining and controlling inventory levels.
  6. Prepare detailed project plans to schedule key project milestones, workstreams, activities, and identify and mitigate potential risks.
  7. Participate in estimate review processes, ensuring labor estimates are correct and that work is achievable from a technical perspective.
  8. Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration, and reward and recognition for assigned personnel.
  9. Track project status and manage relationships and communication with customers and all stakeholders, ensuring their satisfaction.
  10. Develop effective relationships with sales and service teams to ensure effective sales to operations handovers, optimized utilization of resources, and maximized pull-through of service and projects.
  11. Ensure a safe and healthy work environment through effective communication, training, equipment/vehicle maintenance, and facilities improvement.
Requirements
  1. At least 3 years of experience as a Project Manager.
  2. Good financial and analytical skills to identify risks and problem-solving attitude, with the ability to understand implications and assess the appropriate degree of acceptable risk.
  3. Good time management skills and the ability to juggle multiple tasks at once.
  4. Good communicator across all functions and a team player, working closely with Field Service Engineers, Field Service Leaders, and peers, motivating them.
  5. Technical skills and knowledge of Building Automation, BMS, Networking, Cyber security, and Energy Sustainability.
  6. Demonstrated ability to lead different stakeholders.
  7. Customer-oriented.
  8. Communication skills.
  9. Ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees.
  10. Drive for Results - achieve results and improvement by overcoming obstacles, remaining effective despite setbacks, and challenging current thinking.
  11. Engineering/management degree and PMI Certification is a plus.
  12. Fluent English Language.


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