Service Process Innovation Specialist
1 settimana fa
Job Summary
This role is responsible for supporting service projects from feasibility study to go-live and follow-up, working closely with the project manager to ensure successful project outcomes.
Key Responsibilities
- Collaborate with the project manager to develop and implement service processes, ensuring alignment with business objectives.
- Communicate effectively with HQ and external vendors to validate solutions and provide support during project stages.
- Support the daily maintenance of service systems, including corporate and local systems, and provide advice to authorized service partners and/or their SW Houses in case of data transmission errors.
- Offer advice to service centers to optimize their local management solutions and provide courses and guidelines related to cyber security.
- Develop and maintain knowledge of service systems, data analytics, and cyber security to provide expert advice and support.
Requirements
- Bachelor's or Master's degree in Computer Science or related field.
- Proficiency in SQL, MySQL, and relational databases (MariaDB, PostgreSQL, etc.).
- Experience with Office and data analytics tools (Power BI, Qlik, Tableau, etc.).
- Knowledge of cyber security and AI concepts.
- Ability to develop Web Services (XML, JSON).
- Fluency in English (written and spoken) and Italian (native language).
- Strong team work, relational, and problem-solving skills.
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