Bespoke Customer Service Expert
6 ore fa
We are seeking a highly skilled Bespoke Customer Service Specialist to join our team at Fedrigoni. As a key member of our sales and production teams, you will play a crucial role in delivering exceptional customer service and ensuring the highest levels of satisfaction for our clients.
Key Responsibilities- Provide personalized service to clients, understanding their specific needs and requirements.
- Support the sales and production teams in delivering customized paper solutions, ensuring timely and accurate delivery.
- Process and track orders through the entire production cycle, maintaining accurate records of customer interactions and feedback.
- Coordinate with production and logistics teams to ensure custom orders meet quality standards and delivery timelines.
- Stay informed about industry trends and developments to offer knowledgeable support to customers.
- At least 2 years of previous experience in customer service, sales support, or a related role, preferably in the paper industry or a manufacturing environment.
- High school diploma; a bachelor's degree in business, communications, or a related field is a plus.
- Excellent communication and interpersonal skills, with the ability to interact and communicate effectively with different stakeholders.
- Proven ability to manage multiple projects simultaneously, with a strong attention to detail.
- Fluency in Italian and English.
As a Bespoke Customer Service Specialist at Fedrigoni, you will have the opportunity to work in a fast-paced international environment, with a strong focus on customer satisfaction and team collaboration. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are committed to creating a diverse and inclusive work environment, where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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