Customer Service Representative

2 mesi fa

Milano, Lombardia, Italia TE Connectivity A tempo pieno

About the Role

We are seeking a highly skilled and experienced Customer Service Associate to join our team at TE Connectivity. As a key member of our AD&M team, you will be responsible for interacting with customers, sales, and service representatives to handle a variety of pre-sales and post-sales service functions.

Key Responsibilities

  • Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy.
  • Carry out contract review on orders/schedules and process in SAP system.
  • Direct collaboration on specific customer portals.
  • Progress/expedite orders as requested.
  • Process customer returns.
  • Investigate credit and debit requests and queries to issue credit/debit as necessary.
  • Have regular reviews with your account base to discuss OTD, backlog, general support issues.
  • Review, action, and issue all relevant order-related reports.
  • Answer technical queries from customers as required using intranet technical references and be able to offer alternatives using available resources.
  • Use Excel extensively to create and update pricing spreadsheets.
  • Proactively perform quote follow-up.

Requirements

  • 2-3 years of experience in a comparable industrial customer service environment (B2B).
  • Bachelor's degree in Business Administration or similar education.
  • Excellent Italian and English language skills.
  • Excellent interpersonal skills.
  • Experience on SAP, E-commerce.
  • An excellent telephone manner.
  • The ability to communicate with customers and people at all levels of the organization.
  • Have an organized/methodical way of working, accurate with an eye for detail.
  • The ability to work under pressure to tight deadlines.
  • Excellent Excel and Word skills.
  • Ideally have a sound product knowledge of harness components.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

What TE Connectivity Offers

  • Competitive salary package.
  • Performance-based bonus plans.
  • Health and wellness incentives.
  • Employee stock purchase program.
  • Community outreach programs/charity events.
  • Employee resource group.

At TE Connectivity, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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