Customer Experience Manager Aftersales Automotive
6 giorni fa
As an Aftersales Field Manager at QJ Motor Italy, you will be responsible for:
- Managing the assistance network, ensuring excellence in after-sales operations, and maximizing customer satisfaction and business results.
- Providing operational support to dealers, including analysis of processes and definition of strategies to improve efficiency and quality of service.
- Developing and implementing training programs to enhance the skills of dealers' technical and administrative staff.
- Monitoring key performance indicators (KPIs) related to post-sales, with regular reporting and proposals for action to achieve company objectives.
You will be working closely with our dealer network, so excellent communication and relationship-building skills are essential.
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