Aftermarket Service Operations Specialist
6 giorni fa
This is an exciting opportunity to join QJ Motor Italy as an Aftersales Field Manager. You will play a critical role in ensuring the success of our after-sales operations, driving customer satisfaction, and contributing to the growth of the brand in Italy.
The ideal candidate will have a proven track record in the automotive sector, with a focus on aftersales and customer experience. You will be responsible for developing and implementing strategies to improve service quality, customer satisfaction, and sales performance.
Your key responsibilities will include:
- Monitoring dealer performance and providing feedback to ensure excellence in after-sales operations.
- Analyzing processes and identifying opportunities to improve efficiency and quality of service in assistance centers.
- Developing and delivering training programs to enhance the skills of dealers' technical and administrative staff.
- Tracking key performance indicators (KPIs) related to post-sales and presenting findings to management.
In return for your hard work and dedication, you can expect a rewarding career with opportunities for professional growth and development.
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