Customer Service Supervisor

3 settimane fa


Nichelino, Piemonte, Italia BCS Automotive Interface Solutions A tempo pieno

Key Responsibilities:

  • Manage and mentor team members to achieve company results and targets
  • Create plans, forecasts, and schedules aligned with customer requirements and demand
  • Monitor variances in customer demand and align with Plant Production Planning to optimize cost and output
  • Monitor data input to MRP systems for accuracy and resolve issues as required
  • Monitor inventory levels against agreed targets and track inventory trends
  • Manage and follow up on Customer OTD Service Level, introducing corrective and improvement actions when needed
  • Work with Material Planning staff to resolve issues, update material schedules, and ensure supporting MRP systems reflect forecast and demand for products
  • Manage critical issues with customers and involve TIER1/TIER2 supplier partners as needed

About the Role:

BBC Automotive Interface Solutions is seeking an experienced Customer Service Supervisor to join their team. As a key member of the logistics and supply chain team, you will be responsible for managing and coordinating team members to ensure high customer service levels and satisfaction. This role will involve direct interaction with end customers, participation in escalations involving other departments, and close collaboration with the production team to coordinate and prioritize production planning tasks based on customer demand.

Required Qualifications and Experience:

  • Engineering, Economics, or Supply Chain degree
  • Relevant industry experience in supply chain or logistics, ideally in the automotive or manufacturing environment
  • Good knowledge and understanding of various manufacturing and automotive processes and components, as well as deep understanding of supply chain management
  • Proven IT knowledge and skills, including advanced Excel skills
  • Strong SAP knowledge (possibly MM/SD or WH modules) is highly requested
  • Knowledge and experience of using ERP/MRP/MPS systems
  • Excellent analytical, planning, and problem-solving skills
  • Ability to undertake complex analysis to create information and interpret data and trends
  • Numerate with financial awareness and a full understanding of how failure impacts production and customer order fulfillment
  • Good communicator with the ability to form and maintain good relationships internally and externally
  • Results-oriented with the ability to plan and deliver against deadlines


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