Customer Service Supervisor

4 settimane fa


Nichelino, Piemonte, Italia Bcs Automotive Interface Solutions A tempo pieno

Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at BCS Automotive Interface Solutions. As a key member of our operations team, you will be responsible for managing and mentoring a team of customer service representatives to achieve company results and targets.

Key Responsibilities

  • Manage and mentor the team to achieve company results and targets
  • Create plans, forecasts, and schedules aligned with customer requirements and demand
  • Monitor variances in customer demand and align with Plant Production Planning to optimize cost and output
  • Monitor data input to Material Requirements Planning (MRP) systems for accuracy and resolve any issues
  • Track inventory levels against agreed target levels and manage inventory trends
  • Manage and follow up on Customer OTD Service Level, introducing corrective and improvement actions when needed
  • Work with Material Planning staff to resolve issues and update material schedules
  • Manage critical issues with customers, involving TIER1/TIER2 supplier partners as needed

Requirements

  • Education: Engineering, Economics, or Supply Chain Degree
  • Relevant industry experience in supply chain or logistics, ideally in the automotive or manufacturing environment
  • Good knowledge and understanding of manufacturing and automotive processes and components, and deep understanding of supply chain management
  • Proven IT knowledge and skills, including advanced Excel skills and SAP knowledge (MM/SD or WH modules)
  • Knowledge and experience of using ERP/MRP/MPS systems
  • Excellent analytical, planning, and problem-solving skills
  • Ability to undertake complex analysis and interpret data and trends
  • Numerate with financial awareness and understanding of how failure impacts production and customer order fulfillment
  • Good communicator with ability to form and maintain good relationships internally and externally
  • Results-oriented with ability to plan and deliver against deadlines


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