Customer Service Supervisor
4 settimane fa
Job Summary
We are seeking a highly skilled Customer Service Supervisor to join our team at BCS Automotive Interface Solutions. As a key member of our operations team, you will be responsible for managing and mentoring a team of customer service representatives to achieve company results and targets.
Key Responsibilities
- Manage and mentor the team to achieve company results and targets
- Create plans, forecasts, and schedules aligned with customer requirements and demand
- Monitor variances in customer demand and align with Plant Production Planning to optimize cost and output
- Monitor data input to Material Requirements Planning (MRP) systems for accuracy and resolve any issues
- Track inventory levels against agreed target levels and manage inventory trends
- Manage and follow up on Customer OTD Service Level, introducing corrective and improvement actions when needed
- Work with Material Planning staff to resolve issues and update material schedules
- Manage critical issues with customers, involving TIER1/TIER2 supplier partners as needed
Requirements
- Education: Engineering, Economics, or Supply Chain Degree
- Relevant industry experience in supply chain or logistics, ideally in the automotive or manufacturing environment
- Good knowledge and understanding of manufacturing and automotive processes and components, and deep understanding of supply chain management
- Proven IT knowledge and skills, including advanced Excel skills and SAP knowledge (MM/SD or WH modules)
- Knowledge and experience of using ERP/MRP/MPS systems
- Excellent analytical, planning, and problem-solving skills
- Ability to undertake complex analysis and interpret data and trends
- Numerate with financial awareness and understanding of how failure impacts production and customer order fulfillment
- Good communicator with ability to form and maintain good relationships internally and externally
- Results-oriented with ability to plan and deliver against deadlines
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