Customer Service Ambassador
2 settimane fa
We are seeking a skilled and charismatic Front Office Agent to join our team at Mama Shelter. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.
Responsibilities
- Welcoming Guests
- Assigning Rooms and Key Cards
- Adhering to Room Rates as Assigned by Front Office Manager
- Collecting and Distributing Messages for Guests
- Preparation of Bills and Collection of Payments
- Assisting in Resolving Billing Discrepancies
- Providing Information on Hotel Amenities and Services
- Ensuring Impeccable Phone and Interpersonal Etiquette
- Offering Personalized Recommendations for Local Experiences
Requirements
- Excellent Communication and Interpersonal Skills
- Able to Work in a Fast-Paced Environment
- Adaptability and Flexibility
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