Field Service Engineer, Ultrasound, Italy

1 giorno fa

Roma, Lazio, Italia Mindray A tempo pieno
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team in the Lazio region, Italy. As a key member of our service team, you will be responsible for providing exceptional customer support and ensuring the highest quality service delivery.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner, ensuring that customers are contacted within 24 hours of their initial call.
  • Support dealers in providing the best possible customer experience for Mindray.
  • Manage a designated service area, promoting new contracts and liaising with customers for renewals.
  • Take a project management role for central station installations within the service territory.
  • Complete all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual.
  • Assist the sales and marketing team with tender opportunities as technical support and to promote service contracts.
  • Maintain tools and test equipment properly, ensuring they are calibrated.
  • Maintain spare parts inventory, company vehicle, and other company equipment and supplies.
  • Occasionally train clinical staff on designated equipment.
  • Track and maintain both parts and loaner inventories allocated to you.
  • Perform other tasks or responsibilities designated by the National Service Manager, Italy.
Requirements
  • Minimum 5 years' experience in servicing medical devices, including Ultrasound and preferably Monitoring or Ventilation.
  • Based in the Lazio region, with experience of working in Italy and no company sponsorship required.
  • Experience of providing training on medical devices capital equipment.
  • Fluent in Italian, with English as a business language.
  • Highly customer-focused with a hunger to achieve more; this role has significant development potential for the right candidate.
  • Technically proficient in the troubleshooting, repair, and calibration of all medical products.
  • Good networking and IT skills.
  • Strong listening skills to address customer requests.
  • Excellent communication and interpersonal skills with an aptitude for building strong relationships.
  • Proven negotiation skills with a problem-solving attitude.
  • Flexible to travel as required (up to 70% of the time).
What We Offer

This is an outstanding position for candidates looking for a role with autonomy, accountability, and responsibility. You will be critical in the success of our delivery through your phenomenal influencing and negotiation skills at a senior level. For this, you will be well rewarded with a strong work/life balance, competitive salary, excellent benefits, a highly inclusive and diverse environment, and opportunities for future career development in many areas.

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry-leading training and development available, you are sure to have a highly rewarding and mutually beneficial career with Mindray, in a culture that values honesty and fun.

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve.

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