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Field Service Technician
2 mesi fa
We are seeking a highly skilled Field Service Engineer to join our team at Mobilewaterservices. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing equipment at customer locations, ensuring it functions correctly and safely.
Key Responsibilities:- Installation: Set up and install equipment at customer locations, ensuring it functions correctly and safely.
- Maintenance: Perform routine maintenance and inspections to ensure equipment remains in good working condition during the rental period.
- Repairs: Troubleshoot and repair equipment if it breaks down or experiences technical issues during the rental period.
- Customer Support: Provide technical support and guidance to customers regarding the proper use and maintenance of equipment.
- Documentation: Maintain detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.
- Safety Compliance: Ensure equipment meets safety and regulatory standards and address any compliance issues.
- Training: Offer training to customers or rental staff on the proper operation and maintenance of equipment.
- Inventory Management: Monitor the inventory of rental equipment, order spare parts when needed, and coordinate with suppliers.
- Troubleshooting: Diagnose and resolve technical problems efficiently to minimize downtime for customers.
- Reporting: Provide feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.
- Proven work experience as Field Service Engineer (in the water industry) or a similar role.
- Mechanical and electrical knowledge and skills.
- Knowledge of safety regulations and best practices to ensure a safe work environment.
- A good level of English language to communicate effectively and clearly with both technical and non-technical personnel.
- A good level of Spanish language.
- Portuguese language knowledge is an advantage.
- Knowledge of Google Application Suite and/or Microsoft Office software packages (Excel, Word, PowerPoint) and diagnostic tools used in equipment servicing.
- Capability to work across cultures, borders, and different methods of executing business within an international team.
- Possess a valid Driver's License to drive in the region.
- Problem-Solving – Ability to identify and solve technical issues efficiently, often in high-pressure situations.
- Remote Trouble Shooting – The ability to troubleshoot and provide support remotely, either through phone or digital communication, when on-site visits are not feasible.
- Customer focus – A strong commitment to customer satisfaction, with excellent interpersonal and communication skills to interact with clients effectively.
- Interpersonal skills – Ability to work independently and as part of the team and build strong working relationships with clients, colleagues, and other stakeholders.
- Adaptability – Flexible and able to change work environments and different types of machinery and equipment.
- Documentation – Properly documenting service calls, maintenance activities, and equipment status for record keeping and reporting.
- Business Acumen – Understanding the business aspects of field service, including cost management, warranty processes, and customer relationship management.
- Physical Fitness – Ability to drive and work in various physically demanding environments (weather conditions, 24/7 duties).
We offer training and career development plans with competitive salary and benefits, plus overtime and call-out payments. Company vehicle and Fuel Card are provided for business purposes.
