Field IT Support Specialist

3 giorni fa


Roma, Lazio, Italia Hemmersbach A tempo pieno

Job Title: Field IT Technician

Job Summary:

We are looking for a skilled Field IT Technician to join our team at Hemmersbach. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our customers in the area of Milan.

Main Responsibilities:

  1. Identify, diagnose, and resolve issues in computer hardware and software in systems such as laptops, desktops, printers, mobile devices, and tablets.
  2. Provide general deskside support, imaging/re-imaging PCs and laptops.
  3. Coordinate with third-party service providers for timely repair of systems under maintenance agreement warranty.
  4. Assist in the installation of peripherals like printers, scanners, and cabling systems.
  5. Provide smart hands and eyes support for network devices and servers.

Requirements:

  • 2 years of IT experience in a support role.
  • Experience with Windows 7-11, MS Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting.
  • Enterprise anti-virus solutions and IT ticketing systems.
  • Good English and fluency in Italian.
  • Familiarity with ticketing systems.

Benefits:

  • Buddy program.
  • Extensive paid training.
  • Extra hours compensation.
  • International environment.
  • Meal voucher.
  • Mentor program.
  • Onboarding program.

Hemmersbach is a leading provider of IT infrastructure services, delivering solutions to top companies in the industry. We strive to make a positive impact on the world through our Direct Actions and Hemmersbach Rhino Force initiatives.


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