Front Desk Operations Manager

2 giorni fa


Lido di Jesolo, Veneto, Italia Falkensteiner Hotels & Residences A tempo pieno
Front Desk Manager Job Description

About the Role

Falkensteiner Hotels & Residences is seeking an experienced Front Desk Manager to oversee the front office operations of our hotel. The successful candidate will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities

  • Direct and oversee the front office team to ensure efficient and effective service delivery.
  • Develop and implement strategies to maximize hotel revenue and occupancy rates.
  • Manage and maintain accurate records of guest reservations, check-ins, and check-outs.
  • Ensure that all front office operations are in compliance with hotel policies and procedures.
  • Develop and implement training programs for front office staff to ensure they have the skills and knowledge needed to deliver exceptional service.

Requirements

  • Bachelor's degree in Hospitality Management or a related field.
  • Minimum 3-5 years of experience in a front office management role, preferably in a five-star hotel.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of hotel management systems and software.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • Collaborative and dynamic work environment.
  • Discounts on hotel stays and services.

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