Hotel Operations Manager

4 settimane fa


Lido di Jesolo, Veneto, Italia Falkensteiner Hotels & Residences A tempo pieno

As a key member of our team, you will be responsible for managing the entire Rooms Division Department, including Front Office, Reservations, and Housekeeping. Your primary goal will be to ensure a smooth operational day-to-day business, while developing, implementing, and monitoring standards to deliver exceptional guest experiences.

Key responsibilities will include:

  • Managing the Rooms Division Department, including Front Office, Reservations, and Housekeeping
  • Coordinating the operational day-to-day business to ensure a smooth process
  • Developing, implementing, and monitoring standards to deliver exceptional guest experiences
  • Deeply involved in guest assistance and complaint management, including replies to guest comments
  • Working closely with the General Manager to prepare budget reviews, forecasts, and reports
  • Cost and quality management
  • Productivity and employee work schedule planning
  • Maintaining and tending to various systems involved in hotel operations

Requirements:

  • Several years of work experience in the front office and/or housekeeping areas
  • Completed vocational training in hospitality
  • Excellent German and English skills are a must; additional languages are desirable
  • Excellent leadership qualities, attention to quality, high flexibility, and hands-on attitude
  • Perfect and professional appearance and outstanding communication skills

We offer a dynamic work environment, individual development planning, and support through internal and external training and development opportunities. If you are passionate about delivering exceptional guest experiences and have a strong background in hotel operations, we encourage you to apply.



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