Field Application Specialist

9 ore fa


Santa Maria in Prato, Lombardia, Italia Sysmex Italia s.r.l. A tempo pieno
About the Role

We are seeking a highly skilled and results-driven Field Application Specialist to join our team at Sysmex Italia s.r.l. in Italy. As a key member of our sales team, you will play a crucial role in driving business growth and customer satisfaction.

Key Responsibilities
  • Ensure alignment of sales ramp-up, sales turnover, and overall customer profitability with initial commercial proposals.
  • Drive high levels of customer satisfaction throughout contract durations, providing application support and after-sales activities.
  • Contribute to new commercial proposals, supporting account managers with scientific knowledge and operational expertise.
  • Promote Sysmex's diagnostic portfolio and services in collaboration with account managers.
  • Participate in the definition and execution of account plans as part of the account team.
  • Prepare and document tender proposals.
  • Maintain in-depth knowledge of Sysmex's diagnostic portfolio across various specialty applications.
  • Provide high-quality sales support, engaging with customers through technical discussions, seminars, and roundtables.
  • Apply consultative selling techniques leveraging scientific and technical expertise.
  • Develop strong relationships with medical and technical staff in laboratories to understand their needs and preferences.
  • Act as a consultant to identify optimal operational workflows and lab organization, supporting change management initiatives.
  • Provide insights to the sales department on user habits, needs, and recommendations.
  • Co-design solutions to meet specific customer needs and workflows.
  • Gather competitive information, understand user sensitivity, and report to marketing and sales.
  • Drive the implementation of Sysmex solutions, including instrument configuration, validation, and end-user training.
  • Lead post-sales support to customers to aid in establishing new parameters or reviewing operational workflows.
  • Organize and participate in local events showcasing Sysmex laboratory technology and diagnostic value.
  • Plan and execute demonstrations of Sysmex solutions, ensuring follow-up and monitoring of return on investment.
  • Provide support to customers regarding application and QC-related topics.
  • Plan proactive activities and regular visits to key customers.
  • Report field activities and opportunity-related tasks.
  • Organize regular meetings with key end-users to highlight the value of Sysmex solutions.
  • Ensure accurate and up-to-date customer-related records.
  • Record service activities on Sysmex's CRM system.
  • Collaborate with other field support functions and the marketing department.
Requirements
  • University degree in biology or medical fields (PhD preferred).
  • Proficiency in Office applications (PowerPoint and Excel).
  • Fluent English language skills.
Professional Experience
  • Technical knowledge of the medical industry.
  • Hands-on experience in clinical laboratory procedures.
  • Ability to positively influence others.
  • Sales acumen and high communication skills.
  • Understanding of tender procedures and requirements.
Preferred Experience
  • 4-6 years of experience in the IVD market, either in sales or application roles.
  • Experience with at least one of the following: hematology, urinalysis, or hemostasis instruments.
What We Offer
  • Mobile working arrangements.
  • Flexible time and work-life balance.
  • Ticket restaurant and canteen facilities.
  • Campus training platform for professional growth and development.


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