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Customer Service Representative
2 mesi fa
**About the Role**
UMANA SPA is seeking a highly skilled Customer Service Representative - Arabic Speaker to join our team in Milan. As a key member of our Customer Service team, you will be responsible for handling customer inquiries and providing exceptional support to our clients.
Key Responsibilities:
- Process customer orders, modifications, and requests in a timely and efficient manner.
- Ensure customer satisfaction by providing professional customer support and resolving any technical issues that may arise.
- Maintain a positive, empathetic, and professional attitude when interacting with customers.
- Respond to customer inquiries in a timely and accurate manner via phone, email, or chat.
- Monitor customer complaints on social media and provide assistance.
- Collect customer feedback and share it with our product, sales, and marketing teams.
Requirements:
- Excellent knowledge of English and Arabic, both written and spoken.
- Excellent knowledge of main computer systems, particularly the Microsoft Office package.
- Good communication skills, flexibility, and a predisposition to working in a team.
What We Offer:
- 2 days of smart working per week.
- Meal vouchers.
About Us:
UMANA SPA is a leading company in the Fashion and Luxury sector. We are committed to providing exceptional customer service and building strong relationships with our clients.
