IT Systems Specialist

1 settimana fa

Genoa, Liguria, Italia RINA A tempo pieno

RINA is seeking a System Engineer to enhance its operations within the Certification Digital Development Division.

Role Overview

The successful candidate will play a pivotal role in assisting the organization with the management and enhancement of IT tools and applications utilized across commercial, technical, and administrative departments, particularly through the implementation of the Salesforce platform.

Primary Responsibilities

  • Gathering user requirements from business stakeholders to ensure compliance and satisfaction
  • Securing business and compliance endorsements
  • Collaborating with IT Project Managers to prioritize tasks and outline development schedules
  • Overseeing the User Acceptance Testing phase, engaging users and IT Project Managers as needed
  • Providing training and ongoing support to business users on tools and applications, facilitating the adoption of new digital solutions
  • Assisting the Service Desk in troubleshooting and resolving issues
  • Configuring both standard and customized profiles, communications, layouts, forms, work plan templates, reports, and dashboards within the Salesforce platform

Educational Background

A Bachelor's Degree in Computer Science or Computer Engineering is required.

Required Qualifications

  • Proven experience in IT project management, application design, and development processes
  • Proficiency in configuring Salesforce Field Service products and applications, including standard and custom setups
  • Familiarity with the Salesforce Commerce Cloud platform is advantageous
  • Salesforce Certifications (e.g., Administrator, App Builder) are preferred
  • Proficient in English (B2 level or higher)
  • Knowledge of agile methodologies is a plus

Key Competencies

  • COMMITMENT TO SUSTAINABILITY - Demonstrate reliability and integrity as a role model
  • EMOTIONAL INTELLIGENCE - Recognize and manage personal and others' emotions effectively
  • INNOVATIVE THINKING - Embrace change and leverage new opportunities
  • NETWORKING SKILLS - Build trust-based relationships across various departments
  • DECISION-MAKING ABILITY - Organize tasks based on priorities, actions, resources, and constraints
  • STRATEGIC VISION - Maintain a comprehensive view of situations and reinterpret them constructively
  • FUTURE-ORIENTED THINKING - Utilize past experiences to inform future action plans
  • CLIENT FOCUS - Understand and address internal and external client needs to ensure satisfaction
  • TRUST-BUILDING - Value diverse opinions and maintain openness to different perspectives

With a workforce of over 5,600 employees and a presence in 70 countries, RINA is a global leader in certification, marine classification, product testing, site supervision, vendor inspection, training, and engineering consultancy services across various sectors. Our comprehensive business model encompasses the entire project development process, ensuring technical, environmental, safety, and financial sustainability.

At RINA, we are committed to fostering a work environment where every individual is valued and encouraged to innovate. We uphold equal employment opportunities and strive to create a workplace that is respectful and free from discrimination or harassment. We also adhere to relevant employment laws.

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