Head of Service Excellence

2 settimane fa

Bolzano, Trentino-Alto Adige, Italia alpitronic A tempo pieno

Service Excellence Role

We are seeking a highly skilled Service Excellence professional to join our team at Alpitronic. As a key member of our organization, you will be responsible for driving service improvement initiatives and developing transformation roadmaps aligned with our company's strategic goals.

Your Responsibilities

  • Identify and assess opportunities for service improvement
  • Translate strategic priorities into actionable plans with appropriate scoping, resourcing, and adoption efforts
  • Develop and execute a transformation roadmap aligned with company strategic goals
  • Operate with a customer-centric mindset, analyzing critical components of customer engagement for business solutions and improve customer experience
  • Lead value stream optimization and ensure efficient and high-quality Kaizen events for continuous improvement
  • Functional lead for IT solutions related to services, as well as cross-functional collaboration with other teams to identify appropriate cost models and impacts, and to develop robust business cases to implement emerging technologies that support transformational objectives
  • Lead change management strategies, collaborate with diverse teams, and lead a high-performing team to implement transformational strategies, ensuring people have the skills, tools, and talents required for their roles
  • Promote, facilitate, and train the broader cross-functional teams to understand, embrace, and use the various business management system tools
  • Coach, drive, and lead lean behaviors, principles, and tools by partnering with the different business leaders
  • Drive cultural transformation resulting in step-change in operational business metrics
  • Partner with business leaders to increase the organization's Lean Problem Solving Culture

Your Qualifications & Skills

  • Certification as a Master Blackbelt or Blackbelt in Lean SixSigma or similar
  • Significant hands-on experience in working with Lean, SixSigma, OKR, DBS, or similar toolkits and management systems, particularly in a transactional environment
  • Proven experience in driving and leading major changes and organizational transformations
  • Demonstrated experience in rolling out and supporting IT tools, with focus on the functional and process perspective
  • Previous experience in managing a team
  • Well-organized, structured work ethic, and strong communication skills
  • Fluent in English, German, or Italian is a plus

Our Commitment

  • Innovative work environment in a young, dynamic team
  • High-tech projects in the future-proof sector of e-mobility
  • Opportunities for advancement in a growing company
  • A wide range of further training opportunities
  • Attractive bonus system and performance-related pay
  • Additional company benefits

Why Alpitronic

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich, and Charlotte (USA).

What Makes Working for Us Special

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility, and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture.

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