Customer Service Representative

4 settimane fa


Milano, Lombardia, Italia saint-gobain A tempo pieno
Job Title: Addetto/a Customer Care

Join our team at Saint-Gobain PAM Italia

We are looking for a highly motivated and organized individual to join our Customer Care team as an Addetto/a Customer Care. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the timely and accurate fulfillment of customer orders.

Responsibilities:
  • Receive and process customer orders through various channels, including phone, email, and fax.
  • Collect and verify all necessary information for order processing, collaborating with internal departments as needed.
  • Verify product availability and coordinate with production facilities to ensure timely delivery.
  • Monitor and resolve any issues related to order delivery, providing prompt assistance to customers.
  • Provide post-sales support to customers.
  • Update the "portafoglio ordini" report to track order progress.
  • Collaborate with sales teams, internal departments, and international offices to ensure seamless order fulfillment.
Requirements:
  • Diploma
  • Good knowledge of French, with optional knowledge of English
  • Proficiency in Microsoft Office
  • At least 5 years of experience in a similar role
  • Proficiency in SAP for order processing and management
  • Ability to communicate effectively with customers

What we offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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