Restaurant Assistant Manager

1 mese fa


Roma, Lazio, Italia Accor A tempo pieno
Job Title: Assistant Restaurant & Bar Manager

At Mama Shelter, we're looking for an experienced and passionate Assistant Restaurant & Bar Manager to join our team. As an ambassador of the Mama brand, you'll embody the Mama Spirit, representing our company with genuine kindness, consideration, and respect for all team members, guests, and vendors.

Key Responsibilities:
  • Supervise and manage the restaurant team to ensure smooth floor operations and exceptional guest service.
  • Assist the Manager in achieving operational and organizational goals for the restaurants and bars.
  • Conduct training sessions and supervise F&B trainings, with a focus on developing the skills of restaurant staff.
  • Maintain uniform standards and ensure all new members receive a comprehensive induction program.
  • Oversee restaurant staff performance, ensuring quality service during all services.
  • Communicate effectively with the restaurant, bar team, and kitchen teams to maintain a seamless service experience.
  • Interact with guest concerns, requests, and suggestions to ensure high guest satisfaction and improve feedback targets.
  • Participate in monthly inventory and ensure adherence to accounting protocols and beverage cost targets.
  • Manage POS systems, Res Diary, and website menu updates to ensure accuracy and efficiency.
Requirements:
  • Excellent communication and problem-solving skills.
  • Positive attitude, attention to detail, and multitasking abilities.
  • Empathic communication, customer orientation, and time management skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
About Us:

Mama Shelter is a unique urban kibbutz, providing a fun, friendly, and personal human experience for our guests. We're part of Ennismore, a creative hospitality group with a global portfolio of brands. Our mission is to bring small moments of happiness to people's lives.

We're committed to diversity and inclusion, and our ambition is to recruit and promote diverse talents. Our job descriptions are neutral in terms of gender, and we use the masculine form to simplify the text.



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