Client Financial Services Associate – English Proficient

2 settimane fa


Nicosia, Sicilia, Italia FXCM A tempo pieno

Position Overview:

We are in search of a Financial Client Service Specialist to enhance our dedicated team. In this role, you will be tasked with supporting clients by managing their accounts, facilitating transactions, and addressing incoming inquiries. This position involves direct interaction with our international clientele to comprehend their financial requirements and deliver tailored solutions that align with their expectations.

Key Responsibilities:

  • Deliver exceptional customer service by promptly and professionally responding to client inquiries and issues.
  • Assist clients in establishing new accounts, overseeing account balances, and executing transactions.
  • Inform clients about a range of financial products and services available, including but not limited to Shares, Cryptocurrencies, Commodities, Stock Indices, and Forex.
  • Provide assistance in navigating trading platforms and clients' online accounts.
  • Ensure adherence to regulatory standards and company policies during all client interactions.

Qualifications:

  • A Bachelor's degree in finance or a related discipline.
  • Proficiency in English.
  • 1-3 years of experience in customer service or financial services is preferred but not mandatory.
  • Strong understanding of industry products such as Shares, Stock Indices, Cryptocurrencies, and Commodities.
  • Excellent verbal and written communication skills.
  • Competence in computer applications, including Microsoft Office.

Essential Skills:

  • Ability to work autonomously or collaboratively within a team.
  • Strong problem-solving capabilities.
  • Keen attention to detail.
  • Capacity to manage multiple tasks efficiently while ensuring accuracy.

Benefits:

  • Competitive base salary with an appealing discretionary quarterly bonus.
  • Flexibility to work between home and office in a scheduled manner.
  • Weekday work only.

As a Financial Client Service Specialist, you will play a vital role in fostering long-term relationships with our clients. Your expertise will empower them to navigate their trading experiences with confidence and ensure satisfaction throughout the entire process.

Work Hours: 40 hours/week - Monday to Friday, 9am - 6pm Flex Hybrid WFH and WFO.

Note: All employees must be eligible to work in Cyprus.



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