Campervan Service Representative

3 giorni fa


Florence, Toscana, Italia Indie campers A tempo pieno
About Us

Indie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and the option to buy one of our vehicles.

The Role

We are seeking a travel enthusiast with a passion for guest service to join our team in Signa - Florence. As a Campervan Service Representative, you will be the face of our company, reporting directly to the Branch's Operations Manager. Your primary goal will be to ensure an outstanding level of customer service, maintain our fleet of campervans in top condition, and take ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

Key Responsibilities
  • Handle incoming reservations, welcome guests, and take care of check-ins and check-outs;
  • Prepare and clean our campervans;
  • Maintain our campervans in top condition and monitor maintenance and repairing needs;
  • Register guests, monitor stock, and process payments;
  • Handle complaints and troubleshoot emergencies.
Requirements
  • You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
  • You're fluent in English and Italian (mandatory);
  • You're eligible to work in Italy, have a valid driver's license, and feel confident enough to drive a campervan (mandatory);
  • You're available to work on weekends and public holidays.
  • You're a responsible person who takes their work seriously and can be relied upon;
  • You're well-organized and you're good at solving problems.
The Indie Commitment
  • Be part of a young, fast-growing, and innovative company where you make a difference;
  • Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
  • Continuous training and coaching to develop the skills that matter to you;
  • Compensation package that includes Performance and Referral Bonuses;
  • Free Road Trips, so you can experience Indie firsthand trips around North America, Europe, and Oceania.


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