Luxury Hospitality Specialist
2 giorni fa
About Leonardo Milan City Center
We are a diverse and inclusive team that values individuality. Our strength lies in our unique blend of personalities, cultures, and backgrounds. As a Luxury Hospitality Specialist at our hotel in Milan, you will be part of this vibrant community.
What We Offer
- A supportive environment that balances work and family life
- The LEAPP employee app for seamless communication and benefits across Europe
- Exclusive discounts on accommodations and dining within the Fattal Hotel Group
- Ongoing training and development programs through our Leonardo Academy
- Regular team-building events to foster camaraderie and growth
Your Key Responsibilities
- Deliver exceptional personal service to guests, ensuring their stay is memorable and enjoyable
- Efficiently manage check-in and check-out processes, maintaining a smooth flow of operations
- Handle administrative tasks with precision and attention to detail
- Provide guests with valuable information about the hotel and surrounding area, enhancing their experience
- Respond promptly to phone calls, addressing guest inquiries and concerns
Your Ideal Profile
- Be Yourself: Authenticity and self-expression are encouraged and valued in our team
- Hold a degree in Tourism or Hotel Management, or equivalent experience
- Possess a genuine passion for hospitality and customer satisfaction
- Minimum 1 year of experience as a Front Office Agent or Receptionist, with a proven track record of success
- Demonstrate a strong sense of responsibility, excellent teamwork skills, and resilience under pressure
- Show flexibility in adapting to early, late, and night shifts, ensuring seamless service
- Exhibit very good speaking and writing skills in English and Italian, with additional languages being an asset
Compensation Package
We offer a competitive compensation package, including a salary range of €25,000 - €35,000 per annum, depending on experience and qualifications.
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