Luxury Hospitality Specialist

2 giorni fa


Milano, Lombardia, Italia Leonardo Milan City Center A tempo pieno

About Leonardo Milan City Center

We are a diverse and inclusive team that values individuality. Our strength lies in our unique blend of personalities, cultures, and backgrounds. As a Luxury Hospitality Specialist at our hotel in Milan, you will be part of this vibrant community.

What We Offer

  • A supportive environment that balances work and family life
  • The LEAPP employee app for seamless communication and benefits across Europe
  • Exclusive discounts on accommodations and dining within the Fattal Hotel Group
  • Ongoing training and development programs through our Leonardo Academy
  • Regular team-building events to foster camaraderie and growth

Your Key Responsibilities

  1. Deliver exceptional personal service to guests, ensuring their stay is memorable and enjoyable
  2. Efficiently manage check-in and check-out processes, maintaining a smooth flow of operations
  3. Handle administrative tasks with precision and attention to detail
  4. Provide guests with valuable information about the hotel and surrounding area, enhancing their experience
  5. Respond promptly to phone calls, addressing guest inquiries and concerns

Your Ideal Profile

  • Be Yourself: Authenticity and self-expression are encouraged and valued in our team
  • Hold a degree in Tourism or Hotel Management, or equivalent experience
  • Possess a genuine passion for hospitality and customer satisfaction
  • Minimum 1 year of experience as a Front Office Agent or Receptionist, with a proven track record of success
  • Demonstrate a strong sense of responsibility, excellent teamwork skills, and resilience under pressure
  • Show flexibility in adapting to early, late, and night shifts, ensuring seamless service
  • Exhibit very good speaking and writing skills in English and Italian, with additional languages being an asset

Compensation Package

We offer a competitive compensation package, including a salary range of €25,000 - €35,000 per annum, depending on experience and qualifications.



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