Technical Support Professional

4 settimane fa


Milano, Lombardia, Italia Bluerock Tms B.V. A tempo pieno
About BlueRock TMS

BlueRock TMS is a leading provider of transportation management solutions dedicated to delivering top-tier customer experiences and innovative solutions.

Job Title: Customer Support SpecialistKey Responsibilities:
  • Provide accurate information and support to customers, resolving issues on the first contact whenever possible.
  • Perform initial troubleshooting and diagnosis of technical issues.
  • Document customer interactions and technical issues in the support ticketing system accurately and comprehensively.
  • Participate in ongoing training and development to maintain and enhance technical and customer service skills.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or currently pursuing a degree.
  • Strong interest in IT infrastructure and SaaS products.
  • Ability to handle stressful situations and manage customer expectations effectively.
  • Strong problem-solving and analytical skills.
  • High level of empathy and customer-centric mindset.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
What We Offer:
  • Company devices (Macbook)
  • Employee Participation Plan
  • Employee Referral Program
  • Commuting allowance
  • Lunch meal voucher each day of attendance at our Milan office
Why Work with Us?

At BlueRock TMS, you'll find a vibrant international working environment where you can broaden your working experience in Europe, North America, and the Middle East. With bottom-up responsibilities and self-development opportunities, you'll aim for significant impact and maximize your potential.



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