Technical Support Professional
4 settimane fa
BlueRock TMS is a leading provider of transportation management solutions dedicated to delivering top-tier customer experiences and innovative solutions.
Job Title: Customer Support SpecialistKey Responsibilities:- Provide accurate information and support to customers, resolving issues on the first contact whenever possible.
- Perform initial troubleshooting and diagnosis of technical issues.
- Document customer interactions and technical issues in the support ticketing system accurately and comprehensively.
- Participate in ongoing training and development to maintain and enhance technical and customer service skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or currently pursuing a degree.
- Strong interest in IT infrastructure and SaaS products.
- Ability to handle stressful situations and manage customer expectations effectively.
- Strong problem-solving and analytical skills.
- High level of empathy and customer-centric mindset.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Company devices (Macbook)
- Employee Participation Plan
- Employee Referral Program
- Commuting allowance
- Lunch meal voucher each day of attendance at our Milan office
At BlueRock TMS, you'll find a vibrant international working environment where you can broaden your working experience in Europe, North America, and the Middle East. With bottom-up responsibilities and self-development opportunities, you'll aim for significant impact and maximize your potential.
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