Front Desk Ambassador

2 settimane fa


Florence, Toscana, Italia Accor A tempo pieno
Job Summary
We are seeking a skilled and enthusiastic Front Desk Ambassador to join our team at The Hoxton in Florence. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for our guests.

Key Responsibilities
• Provide a personalized and memorable experience for our guests, from check-in to check-out.
• Handle guest inquiries, resolve issues, and provide recommendations for local attractions and services.
• Collaborate with our restaurant and bar teams to ensure seamless service and a positive experience for our guests.
• Maintain accurate records, manage reservations, and process payments efficiently.
• Anticipate and meet the needs of our guests, ensuring their stay with us is nothing short of exceptional.

Requirements
• Previous experience in a front-of-house role, with a passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
• Ability to work independently and as part of a team, with a positive and proactive attitude.
• Strong problem-solving skills, with the ability to think creatively and resolve issues efficiently.
• Proficiency in using technology, including our online reservation system, to manage guest bookings and services.

What We Offer
• The opportunity to work with a dynamic and innovative hospitality brand, with a focus on delivering exceptional guest experiences.
• A competitive salary and benefits package, with opportunities for career development and growth.
• A fun and supportive work environment, with a team that is passionate about delivering exceptional customer service.
• Excellent discounts across The Hoxton and our global Ennismore family, with opportunities to explore new destinations and experiences.
• A comprehensive training program, with ongoing support and development opportunities to help you succeed in your role.
• A chance to be part of a team that is committed to making a positive impact on our guests, our community, and the environment.

If you are a motivated and enthusiastic individual, with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team
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