Hotel Software Assistant
2 settimane fa
Company Overview
Octorate is a leading provider of all-in-one hotel software solutions. Our mission is to empower hoteliers with cutting-edge technology to streamline their operations and improve their bottom line.
Job Summary
We are seeking a highly motivated and organized Hotel Software Assistant to join our team. As a key member of our Customer Success Team, you will be responsible for providing exceptional support to our hotel clients, ensuring seamless integration of our software solutions, and driving customer satisfaction.
Key Responsibilities
- Provide timely and effective support to hotel clients via phone, email, and other communication channels.
- Collaborate with the Customer Success Team to resolve client issues and improve overall customer experience.
- Assist with onboarding new clients, ensuring a smooth transition to our software solutions.
- Work closely with the Channel Manager Team to optimize channel connections and improve revenue management.
- Contribute to the development of process improvements and best practices to enhance customer satisfaction and retention.
Requirements
- Previous experience in front office operations, preferably in the OTA or Tour Operator industry.
- Fluency in Italian, English, and Spanish, with the ability to communicate effectively with clients from diverse backgrounds.
- Excellent organizational and time management skills, with the ability to handle multiple tasks and priorities.
- Proficiency in MS Office and Google Suite, with experience in data analysis and software integration.
- Self-motivated and team-oriented, with a strong commitment to customer satisfaction and service excellence.
What We Offer
Octorate is a dynamic and innovative company that offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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