Hotel & Vacation Rental Software Assistant

5 giorni fa


Roma, Lazio, Italia Octorate A tempo pieno

Company Description

Octorate is a leading provider of all-in-one hotel software solutions. Our mission is to empower hoteliers with cutting-edge technology to streamline their operations and improve customer satisfaction.

Job Description

We are seeking a highly motivated and multilingual Customer Support Specialist to join our team. As a key member of our Customer Service Task Force, you will be responsible for providing exceptional support to our hotel clients, resolving issues, and improving commercial relationships.

Key Responsibilities

  • Communicate effectively with hoteliers via phone and email to resolve issues and improve customer satisfaction.
  • Follow up on registrations and complaints to ensure timely resolution.
  • Develop and maintain strong commercial relationships with hotel clients to drive business growth.
  • Assist the Customer Service Task Force Team as needed to ensure seamless support delivery.
  • Verify and follow up on resolution items on OTA's extranet.
  • Onboard new customers on channel manager connections and ensure a smooth transition.
  • Collaborate with the Accounting Manager to improve customer retention and portfolio maintenance.

Requirements

  • Previous experience in front office in OTA and/or Tour Operator is required.
  • Fluency in Italian, English, and Spanish is a must.
  • Organizational skills to handle a large volume of data and multiple software systems.
  • Computer literacy with MS Office package and Gmail (Gdocs, Gcalendar, Gsites).
  • Self-motivation and teamwork are essential.
  • Bachelor or Master Degree student - University Agreement required.

Working Hours

Monday to Friday, 8 hours a day, with flexible scheduling to accommodate business needs.

Find your perfect job in the hospitality industry with Octorate. Contact us to learn more about this exciting opportunity



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