Hotel Software Assistant
4 settimane fa
About Octorate
Octorate is a leading provider of all-in-one hotel software solutions. Our mission is to empower hoteliers with cutting-edge technology to streamline their operations and improve their bottom line.
Job Summary
We are seeking a highly motivated and multilingual Hotel Software Assistant to join our team. As a key member of our Customer Success Team, you will be responsible for providing exceptional support to our hotel clients, ensuring their seamless onboarding and utilization of our software solutions.
Key Responsibilities
- Communicate effectively with hoteliers via phone and email to resolve issues and improve their experience.
- Follow up on registrations and complaints to ensure timely resolution.
- Develop and maintain strong commercial relationships with hotel clients to drive customer retention and growth.
- Collaborate with the Customer Service Task Force Team to address customer inquiries and concerns.
- Verify and follow up on resolution items on OTA's extranet.
- Onboard new customers on our channel manager connections.
- Assist the Accounting Manager in tasks related to customer retention and portfolio maintenance.
Requirements
- Previous experience in front office in OTA and/or Tour Operator is required.
- Fluency in Italian, English, and Spanish is a must.
- Organizational skills to handle a large volume of data and multiple software systems.
- Proficiency in MS Office package and Gmail (Gdocs, Gcalendar, Gsites).
- Self-motivation and teamwork are essential.
- Bachelor or Master Degree student - University Agreement required.
Working Hours
Monday to Friday, 8 hours a day, with flexible shifts to accommodate customer needs.
What We Offer
A competitive salary range of 22-24 K RAL, a dynamic work environment, and opportunities for growth and development.
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