IT Support Specialist
7 giorni fa
Company Overview
J.M. Huber Corporation, a prominent family-owned enterprise established in 1883, is a leading global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products, and natural resources. With a robust presence in over 20 countries and approximately $3 billion in sales, we are committed to sustainable practices across various industries.
Position Overview
The Desktop Support Analyst role is essential for providing first and second-level IT support, addressing end-user inquiries both on-site and remotely. This position involves managing incoming service requests, troubleshooting hardware and software issues, and documenting resolutions within a ticketing system while ensuring effective communication regarding the status of issues.
Key Responsibilities:
- Deliver on-site and remote technical assistance, promptly addressing queries related to software and hardware under the Desktop Services group’s purview.
- Utilize a ticketing system to log incidents and service requests, adhering to the organization's standard operating procedures.
- Conduct troubleshooting and root cause analysis for technical challenges involving hardware, Windows 10, Microsoft Office 365 applications, network connectivity, and Virtual Desktop technologies.
- Execute software and hardware installations, upgrades, and project activities as required, ensuring satisfaction among all stakeholders.
- Contribute to the IT Knowledge Base by submitting internal process documents and user guides to enhance the end-user experience and promote self-service.
- Facilitate communication with stakeholders and IT management regarding service delivery and outages.
Qualifications:
- High School Diploma or equivalent, with a minimum of 3 years of experience in IT support.
- In-depth knowledge of desktop hardware, software applications, operating systems, and network connectivity.
- Experience in providing IT support to executives and senior management.
- Advanced understanding of Windows Desktop OS, Active Directory, Network Essentials, SCCM, and Office 2016, along with VoIP systems.
- Proficient in troubleshooting and configuring mobile and tablet devices (iOS and Android).
- Strong command of Microsoft Office productivity tools.
- Basic experience with audio and video conferencing technologies.
- Solid knowledge of service desk applications and their operations.
- Fluency in English and Italian.
- Exceptional customer service, interpersonal skills, telephone etiquette, time management, and problem-solving abilities.
We look forward to receiving your application.
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